Refund Policy

Effective November 12, 2026

Medical Gas Certifications, Inc. ("MGC," "we," or "us") sells online training programs, certification renewal programs, examination retakes, and remote brazing test kits at medgascerts.com. This policy explains when a purchase can be refunded and how to ask for one. By completing a purchase you agree to this policy.

1. When a program counts as begun

A training program is considered begun as soon as the enrolled learner does any of the following while signed in to their account:

• opens or views any lesson, module, video, document, or other course content;
• starts any quiz, practice test, or examination; or
• submits an examination application.

Creating an account, signing in, receiving the enrollment email, or viewing the course description does not by itself count as beginning the program. Our system records the date and time a learner first opens course content, and we rely on that record when reviewing a refund request.

2. Eligible refunds

The following are refunded in full on request, provided the program has not been begun:

• a training or renewal program the learner has not started;
• an accidental duplicate purchase of the same program for the same learner;
• an examination retake purchased but not yet started (see section 4); and
• a brazing test kit that has not yet shipped (see section 5).

3. Non-refundable purchases

Once a program has been begun, the purchase is non-refundable. This applies regardless of:

• how much of the program has been completed;
• whether the learner passes or fails any examination;
• whether the learner changes employers, roles, or no longer needs the certification;
• whether the learner's access period ends before the program is completed; or
• any certification decision made by the certifying agency (see section 7).

Each enrollment includes a fixed access period, which is stated on the program page at the time of purchase. Unused access is not refunded or credited.

4. Examination retakes

A retake fee may be refunded on request before the retake examination is started. Once the learner starts the retake attempt, the fee is non-refundable, whether or not the attempt is completed or passed.

5. Brazing test kits

A remote brazing test kit may be refunded on request before it ships. Once a kit has shipped, it is non-refundable. Kits contain consumable materials prepared for a specific learner and cannot be restocked.

6. Purchases made for someone else

Where a purchaser buys a program for another person, or an organization buys several enrollments at once, this policy applies to each enrollment separately. Whether a program has been begun is determined by the activity of the learner enrolled in it, not the purchaser. Refund requests must come from the purchaser or the organization's account manager, and refunds are issued to the purchaser.

Purchases paid by invoice are refunded by the same method used to pay the invoice.

7. Certification decisions

MGC is a training provider. Certifications are issued by the Medical Gas Training Institute (MGTI), an independent third-party certification agency, under its own policies and procedures. Examination results, eligibility determinations, and other certification decisions are made by MGTI and are not grounds for a refund of training fees. Please confirm that you meet the eligibility requirements for a certification before purchasing its training program.

8. Transfers instead of a refund

At our discretion, we may transfer an enrollment that has not been begun to a different learner or to a different program. Any difference in price is charged or refunded at the time of the transfer. Transfers are not available once a program has been begun.

9. Technical problems

If you have trouble accessing your program, contact us and we will help you get back in. Problems caused by the learner's own device, browser, network, or workplace restrictions are not grounds for a refund. If a problem on our side prevents access for an extended period, we will extend the access period to make up for the time lost.

10. How to request a refund

Email [email protected] from the email address used for the purchase and include:

• the learner's name and the name of the program;
• the approximate purchase date; and
• the receipt or transaction ID, if you have it.

We will confirm whether the program has been begun and reply with a decision. Approved refunds are returned to the original payment method. Please allow 5 to 10 business days for the refund to appear, depending on your bank or card issuer. Refunds are for the amount actually paid, after any discount or promotion.

11. Chargebacks

Please contact us before disputing a charge with your bank or card issuer. We will dispute chargebacks filed for programs that have been begun and will provide the learner's access records as evidence.

12. Changes to this policy

We may update this policy from time to time. The version posted at the time of your purchase applies to that purchase.

Contact

Medical Gas Certifications, Inc.
PO Box 560042, Orlando, FL 32856
[email protected]